The purpose of the Client Assistance Program (CAP) is to help people who want to receive services from the West Virginia Division of Rehabilitation Services (WVDRS) or a Center for Independent Living.

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CAP can:

• Provide information about services and benefits from WVDRS or a CIL

• Provide information about services and benefits available under the employment title of the American’s with Disabilities Act

• Assist and advocate for services from the WVDRS or a CIL including:

  • Helping you to communicate with your rehabilitation counselor;

  • Helping you to understand agency policy and federal regulations in relationship to your concern;

  • Helping you resolve your concerns at the lowest possible level if you disagree with a counselor’s decision; and

  • Helping you through the appeals process if you cannot resolve the problem at a lower level

• Providing you with information concerning your rights under the federal Rehabilitation Act

• Provide advocacy services as it directly relates to employment for someone receiving services from WVDRS

 

Eligibility Criteria

To be eligible for CAP services a person has to be applying for or receiving services from WVDRS or a CIL. People with disabilities who want information about services or benefits from WVDRS, a CIL or the employment title of the ADA are eligible to receive information and referral services.

 

Funding Source

U.S. Department of Education, Rehabilitation Services Administration

 

DRWV’s CAP Publications

• CAP Brochure

• A Guide to your Services from WVDRS
  
   

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