The purpose of the Client Assistance Program (CAP) is to help people who want to receive services from the West Virginia Division of Rehabilitation Services (WVDRS) or a Center for Independent Living.
Provide information about services and benefits from WVDRS or a CIL
Provide information about services and benefits available under the employment title of the American’s with Disabilities Act
Assist and advocate for services from the WVDRS or a CIL including:
Helping you to communicate with your rehabilitation counselor;
Helping you to understand agency policy and federal regulations in relationship to your concern;
Helping you resolve your concerns at the lowest possible level if you disagree with a counselor’s decision; and
Helping you through the appeals process if you cannot resolve the problem at a lower level
Providing you with information concerning your rights under the federal Rehabilitation Act
Provide advocacy services as it directly relates to employment for someone receiving services from WVDRS
To be eligible for CAP services a person has to be applying for or receiving services from WVDRS or a CIL. People with disabilities who want information about services or benefits from WVDRS, a CIL or the employment title of the ADA are eligible to receive information and referral services.
U.S. Department of Education, Rehabilitation Services Administration